Frequently Asked Storage Questions

Climate-controlled means that these types of units are heated and cooled in the storage space—typically around 60 degrees during the winter months, and 80 degrees during the summer months—this is to cut down on the effects of humidity and to protect your stored items from extreme temperatures. Check with your local Space Shop location for more details on climate-controlled storage near you.

A drive-up storage unit is a garage-like storage space that gives you the ability to pull your vehicle right up into or next to your storage space. These are ideal for loading and unloading heavy items or equipment as they give you the ability to load and unload your items directly from a vehicle or truck.

Our storage units range in size from small 5×5 lockers to extra large 10×30 units, but sizes vary. Check your local Space Shop facility for specifics. Select facilities also have boat, RV, and vehicle parking as well.

Yes! We are a one-stop shop for any packing supplies you may need.

Keeping our facilities sparkling clean has always been a priority, but since the stakes are so much higher now in the face of coronavirus, we’re upping our game. We are making sure to be extremely thorough when sanitizing high touch areas like keypads, elevator buttons, and door handles, as well as cleaning up and disinfecting after each renter uses our facility.

Some of our facilities offer covered storage options that can accommodate vehicles of all sizes. Visit the website of the location nearest to you to find out if that location can accommodate you.

Renting a storage unit is simple: just bring a government-issued picture ID and a form of payment and you’ll be set.

Yes! You can reserve a unit online or rent and pay for a unit online. To do so, navigate to the Space Shop location you would like to rent from, select the unit you need, and follow the on-screen instructions.

We accept Visa, MasterCard, American Express, and Discover, as well as checks, money orders, and cash.

Yes. We recommend using online billpay, as the option comes with our No Late Fee Guarantee autopay and is simple to set up.

Yes, you do need to have storage insurance. We require you to obtain insurance for your stored belongings here at Space Shop. Many homeowners policies also provide a certain amount of offsite personal property coverage, which would cover your storage unit. If you do not have any storage insurance, you may purchase storage insurance through us. We partner with an insurance provider with a national track record to keep your belongings covered.

You can move into your storage unit any time during gate access hours.

Most of our Space Shop facilities have access hours from 6:00 a.m. to 10:00 p.m. seven days a week. Our office hours are from 9:00 a.m. through 6:00 p.m., Monday through Saturday, and 10:00 a.m. through 5:00 p.m. on Sunday. Double check with your Space Shop location as our office hours may vary.

Most of our Space Shop facilities have access hours from 6:00 a.m. to 10:00 p.m. seven days a week. Our office hours are from 9:00 a.m. through 6:00 p.m., Monday through Saturday, and 10:00 a.m. through 5:00 p.m. on Sunday. Double check with your Space Shop location as our office hours may vary.

Gate access hours are the hours where our facility is open for you to store items in and retrieve items from your storage unit. Office hours are hours where our facility is staffed with Space Shop representatives who can assist with touring the facility, choosing a storage unit, answering questions, or selling moving and packing supplies.

Yes, you do need to use your own lock. You may either bring your own lock or purchase one on-site.

Yes, there are things you cannot store in your storage unit. Some prohibited items include:

• Explosives
• Flammable liquids
• Toxic materials
• Live or dead animals
• Perishable food
• Wet items
• Garbage

As a general rule, you can’t store anything in your unit that might endanger others, attract pests, or cause odors. If you’ve got a question about what you can or can’t store, contact us and we’ll be happy to talk with you.

No. Our properties feature gates with electronic access. Just input your personal PIN code—given to you when you rent your unit—for keypad entry onto our property at any point during gate access hours.

Space Shop offers a variety of conveniences and amenities to assist during your move. We can accept deliveries on your behalf to your unit, and we provide dollies and carts free of charge so you can transport heavy items easily. You’ll find complimentary Wi-Fi throughout our property. In addition, select locations offer document shredding for a fee. Check out our features page for a full list of features and amenities.

Yes! You are welcome to use our carts and dollies free of charge when you move-in and out of your storage unit.